Privacy Policy

This Privacy Policy explains how Switch Estate Agents collects, uses and protects your personal data when you use our website, contact us or engage our services. We are committed to safeguarding the privacy of clients, applicants and website visitors in Chorley, Leyland and South Ribble and comply with applicable data protection laws, including UK GDPR.

Information We Collect

We may collect and process personal information such as your name, contact details, property address, enquiry information and communication history when you contact us by phone, email, through our website or in person. If you register as a buyer, tenant, seller or landlord, we may also collect information relating to your property requirements, financial position and preferences.

For landlords and tenants, additional information may be required to carry out referencing, tenancy administration and compliance checks. This can include employment details, identification documents and proof of address. We only request information that is relevant and necessary for the services we provide.

How We Use Your Data

We use your personal data to respond to enquiries, arrange valuations and viewings, carry out our estate agency and property management services, send you information about suitable properties and comply with legal and regulatory obligations. We may also use your details to keep you informed about market updates or services that may be relevant to you, where permitted.

Your information is processed on lawful bases such as consent, performance of a contract, compliance with legal obligations and legitimate interests. We do not sell your data to third parties.

Sharing Your Information

In certain circumstances, we may share your personal data with trusted third parties involved in delivering our services. These may include referencing agencies, solicitors, surveyors, contractors, utility providers and regulatory bodies. We only share the information necessary for them to carry out their role and expect them to handle your data securely.

We may also share data where required by law, for example with law enforcement or government authorities.

Data Security and Retention

We take appropriate technical and organisational measures to protect your personal data against loss, misuse or unauthorised access. Information is stored securely, and access is restricted to staff who need it to perform their roles.

We retain personal data for as long as necessary to fulfil the purposes for which it was collected, to meet legal requirements and to resolve potential disputes. When data is no longer needed, it is securely deleted or anonymised.

Your Rights

You have rights in relation to your personal data, including the right to access a copy of the information we hold about you, to request correction of inaccurate data, to object to certain types of processing and, in some cases, to request deletion. You also have the right to withdraw consent where processing is based on consent.

If you wish to exercise any of these rights or have questions about how we handle your data, please contact us using the details on our Contact page.

If you would like more information about how we protect your data in Chorley, Leyland and South Ribble, please get in touch with Switch Estate Agents and we will be happy to help.